How to make a return

How to request a return

In accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments and additions), the customer has the right to return purchased items within 14 days of receiving them.

To request a return, log in to your Personal Area and go to the Orders section.
Click Request Return next to the order you wish to return and follow the instructions.

To complete the procedure, please send an email to infocuriosite@gmail.com specifying:

The reason for the return or exchange request
The item(s) you wish to return
In case of size exchange, indicate both the returned size and the desired replacement size

The customer can return the goods using a courier of their choice and at their own expense, or request collection via our express courier at a cost of €10 (€20 for EU countries and €30 for non-EU countries).
Once we receive the return in our warehouse, we will proceed with sending the replacement or refunding.
The refund will be made within 14 days from the date of delivery of the return.
If the customer has chosen to collect the item via our courier, the refund will be deducted from the cost of home collection and delivery to our warehouse (€20 for EU countries and €30 for non-EU countries).

Once you have already exchanged a size or item, you will not be able to request a new return.

Return conditions

The product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation).
The product must not show signs of use, abrasions, nicks or alterations of any kind and must be returned exactly in the condition in which it was delivered.
To avoid damaging the original packaging, we recommend placing it in a second box. Do not apply labels or tape directly to the product's original packaging.

Return of customized products

Please note that returns are not possible for customized products purchased.

Refund Policy

Curiositè will refund the amount paid via:

Credit Card Reversal
Credit to PayPal account
Bank Transfer (in this case, the customer must provide their IBAN code via email when requesting a return)

If the customer chooses to receive a credit to use on future purchases, a code equal to the value of the returned items will be provided.
Please note that €10 will be deducted from the refund ( €20 for EU countries and €30 for non-EU countries) corresponding to the cost of home collection and delivery to our warehouse.

Returns for defective products or shipping errors

In the event of defective merchandise or shipping errors on Curiositè's part, the same return procedure must be followed. Curiositè reserves the right to request photographic evidence before authorizing the return of defective items.

Non-compliant returns

Curiositè reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions indicated. Returns will not be accepted if the product is not intact, shows signs of use, or is not returned in its original packaging complete with all its parts.