How to make a return
How to request a return
In accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments and additions), the customer has the right to return purchased items within 14 days of receiving them.
To request a return, log in to your Personal Area and go to the Orders section.
Click Request Return next to the order you wish to return and follow the instructions.
To complete the procedure, please send an email to infocuriosite@gmail.com specifying:
- The reason for the return or exchange request
- The item(s) you wish to return
- In case of size exchange, indicate both the returned size and the desired replacement size
Once we receive the return in our warehouse, we will proceed with sending the replacement or refunding.
The refund will be made within 14 days from the date of delivery of the return.
If the customer has chosen to collect the item via our courier, the refund will be deducted from the cost of home collection and delivery to our warehouse (€20 for EU countries and €30 for non-EU countries).
Return conditions
- The product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation).
The product must not show signs of use, abrasions, nicks or alterations of any kind and must be returned exactly in the condition in which it was delivered. - To avoid damaging the original packaging, we recommend placing it in a second box. Do not apply labels or tape directly to the product's original packaging.
Return of customized products
Please note that returns are not possible for customized products purchased.Refund Policy
Curiositè will refund the amount paid via:- Credit Card Reversal
- Credit to PayPal account
- Bank Transfer (in this case, the customer must provide their IBAN code via email when requesting a return)
If the customer chooses to receive a credit to use on future purchases, a code equal to the value of the returned items will be provided.
Please note that €10 will be deducted from the refund ( €20 for EU countries and €30 for non-EU countries) corresponding to the cost of home collection and delivery to our warehouse.
